Before
Manual and fragmented
Small businesses lose enquiries outside office hours, but an unrestricted chatbot creates a different risk: invented answers, missed complaints and automation that keeps talking after a staff member should take over.
All case studies
Product buildAI & Automation
WhatsApp AI Receptionist
An AI front desk that knows when to hand over
A multi-tenant WhatsApp receptionist designed to answer from approved business knowledge, understand voice notes, qualify leads and stop immediately when a human needs to take control.
Live system map
WhatsApp AI ReceptionistHow the work moves
One connected path from request to result.
Client
WhatsApp AI Receptionist
Agenryx system
AI & Automation
Operating change
Text, voice notes, images and documents enter one normalised conversation flow
24/7
Inbound enquiry coverage target
4
Supported inbound content types
1
Durable handoff state the AI cannot override
01 · The challenge
What the client needed to resolve
The problem before Agenryx.
Small businesses lose enquiries outside office hours, but an unrestricted chatbot creates a different risk: invented answers, missed complaints and automation that keeps talking after a staff member should take over.
The change
From bottleneck to working system.
Agenryx built
One connected workflow
The v1 product design covers Meta onboarding, inbound processing, retrieval, lead classification, voice-note handling, human escalation, a conversation and knowledge dashboard, usage logging, security controls and production soak testing.
Resolved
A clearer way to operate
Text, voice notes, images and documents enter one normalised conversation flow
02 · What we built
The system behind the experience.
Architecture and workflow
Signed Meta webhooks feed a tenant-isolated message pipeline. Retrieval is scoped to the business knowledge base, message IDs enforce idempotency, voice notes are transcribed into the same flow, and handoff state hard-stops further automated replies.
What shipped or was designed
The v1 product design covers Meta onboarding, inbound processing, retrieval, lead classification, voice-note handling, human escalation, a conversation and knowledge dashboard, usage logging, security controls and production soak testing.
03 · Product walkthrough
See how the workflow moves.
Select a step or let the walkthrough advance automatically.
agenryx.system/whatsapp-ai-receptionist
Live walkthroughSystem in action
The work enters one clear workflow
Small businesses lose enquiries outside office hours, but an unrestricted chatbot creates a different risk: invented answers, missed complaints and automation that keeps talking after a staff member should take over.
One source of truth
Clear ownership
Visible status
04 · What changed
The value is in the operating change.
Text, voice notes, images and documents enter one normalised conversation flow
Low-confidence, complaint, booking and payment cases can trigger a durable human handoff
Contacts, conversations, lead status, summaries and usage remain visible in one dashboard
Technology used
WhatsApp Cloud APIFastAPIPostgreSQLNext.jspgvectorOpenAI